Refund & Return Policy

At DynoApe Ltd, we want you to be fully satisfied with your purchase. If for any reason you are not happy, you may return most items within 14 days of receipt for a full refund or exchange.

Eligibility for Returns

To be eligible for a return:

• Items must be unused, in their original packaging, and in the same condition as received

• Proof of purchase (order confirmation or receipt) is required

• Certain products cannot be returned for hygiene or safety reasons, such as personal care items, opened software, or perishable goods

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund

• If approved, your refund will be processed within 7–10 business days to your original payment method

• Shipping costs are non-refundable unless the item was faulty or damaged on arrival

Exchanges

• If you received a defective or damaged item, we will replace it free of charge

• Please contact us within 7 days of delivery to arrange an exchange

Return Shipping

• Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect

• We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit

How to Return an Item

Before returning any product, please contact us:

📩 Email: support@dynoape.co.uk
📞 Phone: +44 7362 050 407
📍 Address: DynoApe Ltd, 344–354 Gray’s Inn Road, London, WC1X 8BP

Your Rights

This policy does not affect your statutory rights under the UK Consumer Contracts Regulations 2013.
Customers in the UK have the right to cancel an online order within 14 days of delivery for a full refund, including standard delivery charges.